Effective Complaint Handling Procedures

This accredited 90-minute training will provide attendees an understanding of the rules and regulations guiding complaint handling and complaint files within the life science industries. Per 21 CFR Part 820.198, “Each manufacturer shall maintain complaint files-establish and maintain procedures for receiving, reviewing, and evaluating complaints by a formally designated unit”. While a product manufacturer hopes to keep complaints to a minimum, the chances are, complaints will be received at some point hence a good complaint handling procedure is critical so that it will be an opportunity to assess what can be done to make improvements on the affected product where possible.

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Simply select the On Demand option when registering and we will send you the link to view the recorded version.

On Demand available approximately 3 business days after the live offering.