Netzealous LLC -MentorHealth, Online
2018-02-27
Training Options Duration: 60 Minutes Tuesday, February 27, 2018 | 10:00 AM PST | 01:00 PM EST
Overview: If your current position requires that you engage directly with patients, that
you respond or are responsible for HCAHPS outcomes, or you work with direct caregivers, this
presentation will give you vital tools to optimize your own skills.We will look at the HCAHPS
survey through systems thinking to make sense of how the questions influence each other. And,
we will look at paths to improvement that are effective and sustainable over time.
Why should you Attend: The Patient Experience (PX) is the current driver of all healthcare
dollars and decisions. However, given the push for evidence-based practice and the preference
for quantitative data, there is a tendency for clinicians to set aside the actual weight of
the PX patient outcomes. Studies have shown that the meaning patients attribute to all aspects
of their health is a pre-determinant in their health outcome.
It determines how patients respond to their treatment, their pain tolerance, and their short
and long-term prognosis. If you interact directly with patients, families, or those who care
for them, this webinar will provide the context for the patient experience as a clinical
determinant, as well as strategies for your own participation within and beyond the role you
play.
Areas Covered in the Session:
The Mission of HealthCare: A plaque on the wall or a Promise? History of Hospitals for Dummies The Human Experience as the Real Measure of Outcomes Why the Experience matters in long term health Making Operational the Optimal Patient Experience Summary Questions
Who Will Benefit: Clinicians Administrators Anyone Working in Healthcare Today
Speaker Profile Susan E. Mazer is the President/CEO, and co-founder of Healing HealthCare Systems, Inc. She is
an author, educator, and speaker on in the areas of patient privacy, hospital noise
management, operationalization of the healing environment at the bedside. Developed
educational programs and facilitated, establishing the role of the environment of care as a
defined skill set for nurses; Brought the issue of hospital noise to the forefront of hospital
concern through designing accredited educational programs for nurses and presenting at state
and national conferences
Price - $139
Contact Info: Netzealous LLC -MentorHealth Phone No: 1-800-385-1607 Fax: 302-288-6884 Email: support@mentorhealth.com Website: http://www.mentorhealth.com/ Webinar Sponsorship: https://www.mentorhealth.com/control/webinar-sponsorship/
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