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NetZealous LLC, DBA TrainHR, Online Event
2019-03-13
Overview:We can no longer stand by and let toxic people erode patient safety, our self-esteem, and the bottom line! This webinar will help you take immediate action! This problem is so severe that Dr. Kusy's research discovered:- Only 1-6% of targets of incivility ever filed complaint
- 94% of leaders reported working with toxic people
- 92% rated the severity from 7 to 10 on a 10-point scale
- 45% said the uncivil person lashed out 2-3 times per week
- 51% of victims said they would likely leave as a result
Why should you Attend:Dr. Mitch Kusy and his research colleague conducted an extensive 3-year national study of over 400 individuals on what makes toxic people tick.
More revealing is the impact of toxic people on patient safety:- 70-80% of medical professionals reported medication errors due to disruptive behaviors
- 51% nurses reported patient errors from physician abuse
- 65% reported lateral abuse (nurse to nurse); 77% from vertical abuse (physician to nurse)
- 50% can't handle the incivility
- 31% nurses quit as a result of a toxic person
- Intimidation caused 49% med errors resulting 27% patient mortality
Areas Covered in the Session:- How toxic people reduce patient safety
- How toxic people erode team performance
- What to do about toxic providers who are organizational stars
- How to avoid hiring toxic people
- What to do once a toxic individual is there
- Why feedback to toxic people often fail
- How to coach a toxic peer, toxic boss, or toxic direct report
- Patient areas as a result of a toxic person
Who Will Benefit:- Chief Nursing Office
- Nurse Leads
- Medical Leaders
- Nurses
- Physicians
- Ancillary Healthcare Professionals
- HR Healthcare Leaders
- Healthcare Administrators
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Organized by:
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NetZealous LLC, DBA TrainHR |
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Invited Speakers:
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Dr. Mitchell Kusy A 2005 Fulbright Scholar in Organization Development,he is a professor in the PhD. Program, Graduate School of Leadership & Change, Antioch University. Mitch has consulted and been a keynote speaker with hundreds of organizations nationally and internationally-helping create work cultures of respectful engagement impacting individual, team, and bottom-line performance. He previously headed leadership and organization development at American Express and HealthPartners. Previous to his just-released book, Why I Don't Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees, Mitch co-authored five business books-one a best-seller. In 1998, he was named Minnesota Organization Development Practitioner of the Year. He resides in Minneapolis and Palm Springs, and may be contacted at mitchellkusy@gmail.com or via his website at www.mitchellkusy.com. He can be followed on LinkedIn (https://www.linkedin.com/in/dr-mitch-kusy/) and Facebook Business (www.facebook.com/mitchkusy/).
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Deadline for Abstracts:
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2019-03-13
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Registration:
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Cost : $145.00
Registration Link : https://www.trainhr.com/control/w_product/~product_id=702285LIVE/?channel=hummolgen-march_2019_SEO
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E-mail:
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trainhr1@gmail.com
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